Operations Manager, 6 years in e-commerce

Nothing about school transport is allowed to be 'mostly fine'. A bus is a classroom on wheels carrying the school's most precious cargo through the least controllable environment there is — traffic. So safety can't be a slogan on the side of the bus; it has to be a routine that runs whether anyone's watching or not. Daily checks, trained drivers, live tracking, and a plan for every 'what if'. When parents stop worrying about the bus, I've done my job.

1. CheckEvery bus, every morning — brakes, tyres, doors, first-aid, fire extinguisher, driver fitness. No check, no departure.
2. RouteRoutes planned for safety and time, not just distance — pick-up points, turning, escort staff, and live GPS on every vehicle.
3. TrainDrivers and attendants drilled on speed limits, child boarding, emergency evacuation and conduct. Skill and temperament both.
4. CommunicateParents informed, delays flagged early, incidents escalated instantly. A calm, honest line is half of safety.